One Stop Center Certification Methodology & Strategy 

The Region 3 One Stop Center must be assessed and certified by the local board at least once every three years using criteria established under WIOA Section 121(g) and following State Policy PY16-04.

The CWMWDB 2020 One Stop Certification Methodology:

  • follows WIOA Section 121(g) and State Policy PY16-04;
  • uses the State minimum criteria in PY 16-04 for certification;
  • assesses these minimum criteria using process and result scoring dimensions from the Baldridge Excellence Framework (as allowed in State policy);
  • uses additional local criteria to perform a continuous improvement self-assessment  to prepare a long-term improvement plan for the next certification;
  • collects scoring data in an excel spreadsheet, linking State and local criteria.

The Baldrige Excellence Framework  – Scoring Dimensions 


Malcolm Baldrige served Secretary of Commerce from 1981 until his tragic death in a rodeo accident in 1987. His managerial excellence contributed to long-term improvement in efficiency and effectiveness of government.  In 1987, the Malcolm Baldrige National Quality Award was created under the authority of the Malcolm Baldrige National Quality Improvement Act of 1987 (Public Law 100-107; codified at 15 U.S.C. § 3711a) within the National Institute of Standards and Technology (NIST). It is the highest level of national and Presidential recognition for performance excellence that a U.S. organization can receive.


The Baldrige Excellence Framework is an official publication of The National Institute of Standards and Technology (NIST) under the Malcolm Baldrige National Quality Improvement Act. It was developed to help organizations achieve the same Baldrige criteria that award winning well-functioning organizations use.   State Policy PY16-04, dated September 30, 2018 identifies it as a recognized certification mechanism and allows for a combination of Baldrige criteria and other methods as determined by the local board.


Process refers to the methods the organization uses and improves itself with.  The four factors used to evaluate process are approach, deployment, learning, and integration (ADLI). Baldrige-based feedback reflects strengths and opportunities for improvement in these factors. A score for a process item is based on a holistic assessment of your overall performance, taking into account the four process factors.

Approach (A) comprises

  • the methods used to carry out the process,
  • the appropriateness of these methods to the item questions and your operating environment,
  • the effectiveness of the use of the methods, and
  • the degree to which the approach is repeatable and based on reliable data and information (i.e., systematic).

Deployment (D) is the extent to which

  • the approach addresses item questions that are relevant and important to your organization,
  • the approach is applied consistently, and
  • the approach is used by all appropriate work units.

Learning (L) comprises

  • the refinement of your approach through cycles of evaluation and improvement,
  • the encouragement of breakthrough changes to your approach through innovation, and
  • the sharing of refinements and innovations with other relevant work units and processes in your organization.

Integration (I) is the extent to which

  • your approach is aligned with the organizational needs identified in the Organizational Profile and other process items;
  • your measures, information, and improvement systems are complementary across processes and work units; and
  • your plans, processes, results, analyses, learning, and actions are harmonized across processes and work units to support organization-wide goals.


Results are the outputs and outcomes the organization achieves. The four factors used to evaluate results are levels, trends, comparisons, and integration (LeTCI). A score for a results item is based on a holistic assessment of the overall performance, taking into account the four results factors.

  • Levels are the current performance on a meaningful measurement scale.
  • Trends comprise your rate of performance improvement or continuation of good performance in areas of importance (i.e., the slope of data points over time).
  • Comparisons comprise your performance relative to that of other, appropriate organizations, such as competitors or organizations similar to yours, or benchmarks.
  • Integration is the extent to which your results measures (often through segmentation) address important performance requirements relating to customers, products, markets, processes, action plans, and organization-wide goals and in process items.

In the scoring of results items, look for data on performance levels, trends, and relevant comparisons for key measures and indicators of your organization’s performance, as well as integration with your organization’s key requirements. Results items should also show data on the breadth of the performance results reported. This is directly related to deployment and organizational learning; if improvement processes are widely shared and deployed, there should be corresponding results.


Baldrige Performance Excellence Program. 2019. 2019–2020 Baldrige Excellence Framework: Proven Leadership and Management Practices for High Performance. Gaithersburg, MD: U.S. Department of Commerce, National Institute of Standards and Technology.